PRIVACY POLICY

At Yoga Fish Ltd we understand that your privacy is important and we will treat any personal information you provide us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

Please also refer to our Cookie Policy which forms part of this Privacy Policy.

If you do not allow cookies on your computer you will not be able to shop our website. We are continuously making further improvements and changes to the ways we use cookies and we will keep our Cookies Policy updated with any material changes in the way we use cookies.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

We will only collect information about you if you willingly provide it. You are not legally required to provide us with your personal information, but in order to do any of the following, you will need to provide us with certain details:

Place an order;

Sign up for our newsletters, promotional materials and other services;

Enter prize draws/competitions;

Take part in a survey (in this instance your details will be passed to a third party for research purposes); or

Give us feedback


The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card's expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use our website, we may collect, store and use the following kinds of information:

  1. Information about your PC and your visits to our website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
  2. Information relating to any transactions carried out by you on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use this information to fulfil any order and to communicate with you when necessary. If you provide us with your debit or credit card details, we will record them so that you can save time and use them when you next order with us.
  3. Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
  4. Information that you provide to us for the purpose of signing up for our newsletters, promotional materials and other services.

HOW WE USE YOUR PERSONAL INFORMATION

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website or otherwise notified to you. We may use your personal information to:

  1. Ensure that the content from our website is presented in the most effective manner for you and for your computer and browser;
  2. Improve your browsing experience by developing and improving the design and layout of the website, through analysis of your usage;
  3. Process any transactions you make using the website, including contacting you if we have any query regarding orders or responding to any of your queries;
  4. Carry out credit checks, verifying your identity and other security procedures in relation to the transactions on our website;
  5. Provide our goods and services to you and for associated purposes;
  6. Carry out our obligations arising from any contracts entered into between you and us;
  7. Contact you for your feedback on our products and services, including requests for reviews, ratings and satisfaction surveys;
  8. Contact you (including by email and SMS) about our products, services, offers which we think may be of interest to you and for market research purposes, subject always to your marketing preferences;
  9. Contact you or permit selected third parties to contact you to provide you information about third party products, services or offers which may be of interest to you, subject always to your marketing preferences;
  10. Provide certain services on the website to you, such as interactive features;
  11. Post any of your contributions on the website and attribute them to you, including images, videos, articles, reviews and comments;
  12. Contact you in relation to any prize draws, competitions or other promotions that you have entered or subscribed to;
  13. For research, analysis and risk management; and
  14. Enable us to comply with any legal or regulatory requirements and in the detection and prevention of theft, fraud or other crimes.


The basis for our processing of your personal information may vary depending on the different purposes set out above. For example, where you have registered to receive email notifications and/or promotional information from us or you agree to take part in a survey the basis of our processing will be subject to your consent, which we will ask for and can be withdrawn at any time. Where you have placed an order from our website the basis of our processing your personal information will be to process your order and perform the sales order contract between us. For all other purposes noted above, we will only process your personal information for our business’ legitimate interests, such as to improve our website and/or our services and products made available to you.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Your personal information may be disclosed to other businesses within Yoga Fish and to reputable third parties who will help process your order or send you communications on our behalf. Yoga Fish requires that all such third parties treat your personal information as fully confidential and to fully comply with all applicable law in place from time-to-time. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes.

STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION

Yoga Fish complies with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and we use the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone. We never make your personal details available to companies outside Yoga Fish for marketing purposes, although our representatives and appointed agents and business partners may hold your information, so that your details and/or order can be processed and/or account maintained.

Additionally, the information that we collect from you may be transferred to, and stored at, a destination outside the UK and the European Economic Area ("EEA"). It may also be processed by employees operating outside the UK and EEA who work for us or for our third-party suppliers. Such employees maybe engaged in, among other things, the processing of your payment details and the provision of support services. We will ensure an adequate level of data protection, for example by means of contract incorporating the standard contractual clauses approved by the European Commission or Privacy Shield certification and that other appropriate safeguards are in place to ensure your information continues to be treated in accordance with applicable law. For further information regarding the transfers of your personal information outside of the UK and EEA please contact our Data Protection Coordinator at Yoga Fish Ltd, 84 Lower Wear Road, Exeter Devon EX2 7BG. By submitting your personal information on our website, you agree to this transfer, storing or processing.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

KEEPING IN TOUCH WITH YOU

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to Yoga Fish via email, post, mobile phone or otherwise, e.g. social media. We may also use your details to send you information via email about other goods and services we sell or for research purposes. You have the right to ask us not to process your personal information for such purposes and you can change your mind at any time. If you have registered to receive information from us, you can remove your contact details from our list by updating your account, using the 'unsubscribe' links at the bottom of the promotional emails we send you or by responding to the text messages as indicated.

YOUR RIGHTS

You have the right to access the personal information we hold about you at any time, subject to a fee specified by law (which is currently £10). You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge.

Please note that before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

If you wish to exercise any of your rights please contact our Data Protection Coordinator at Yoga Fish Ltd, 84 Lower Wear Road, Exeter, Devon, EX2 7BG.


You have the right to:

  1. have access to the personal information we hold about you;
  2. have rectified any incomplete, inaccurate out-of-date personal information that we hold about you;
  3. have personal information we hold about you erased from our systems;
  4. have the processing of your personal information restricted; and
  5. receive the personal information we hold about you transmitted to another party.

Please note that these rights may only apply in certain circumstances. If you do contact us to exercise any of these rights we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

If you believe that our processing of your personal information is contrary to applicable law please contact our Data Protection Coordinator as the address detailed below, however you are also entitled to lodge a complaint with the UK’s Information Commissioner’s Office.

If you wish to exercise any of your rights please contact our Data Protection Coordinator at Yoga Fish Ltd, 84 Lower Wear Road, Exeter, Devon, EX2 7BG.

LINKS TO OTHER WEBSITES

Our website may, from time to time, contain links to and from the websites of social media networks, our commercial partners or advertisers. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

CHANGE TO THIS PRIVACY POLICY

We may update our policies from time-time by posting a new version on our website, please check regularly to be aware of any updates.

CONTACT

Any questions, comments or requests regarding the information set out in this policy please contact our Data Protection Coordinator, Yoga Fish Ltd, 84 Lower Wear Road, Exeter, Devon, EX2 7BG.